IT Client Support Manager - WMS Systems

Skills: See below

Date Posted: 2012-02-23

Location: Fort Worth, TX

Salary Class: Salaried

Pay Rate: DOE

Job Description

Summary of Functions:

Due to continued growth we are seeking a WMS IT Client Support Manager at our 2000+ employee operation in Ft. worth.

 

SUMMARY OF FUNCTIONS:

Manages a team of Business Analysts focused on the information technology requirements of selected New Breed clients.  Responsibilities include project management, system implementation, and ongoing client relationship management as well as business development.

 

MAJOR DUTIES AND RESPONSIBILITIES:  

 

• Serves as project manager for system implementations, upgrades and support
• Defines business problems and their system solutions including analysis of alternatives and ROI
• Plans schedules, manages budgets, interfaces with users, develops implementation plan documents, manages implementations, configures systems, trains users, and provides post-implementation support
• Provides customer support management for internal and external clients according to New Breed’s customer management process
• Determines new business opportunities with existing clients and develops proposals for additional services
• Participates in New Breed’s business development process to analyze client requirements, develop proposals, develop cost estimates, and present New Breed capabilities and solutions to client prospects
• Writes information technology statement of work (SOW) in support of contract development
• Participates in overall contract / SOW review
• Performs all functions in accordance with Technology Service Group (TSG) and New Breed business practices and procedures
• Performs functions of Business Analyst and Sr. Systems Analyst as needed

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Seven years experience minimum, with Warehouse Management Systems development and implementation
• Project management of large cross functional implementations
• Proven use of formal project management practices
• Expertise in supply chain management, warehousing, and distribution
• Implementation and support experience with web-based applications, such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2’s transportation suite, and Logility Voyager
• Experience using formal systems development methodologies
• Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object oriented design
• Excellent planning, client support, communication and organization skills
• Prior staff management experience
• BS/BA degree required. Master’s degree preferred.

 

PHYSICAL REQUIREMENTS:

• Ability to travel on an as needed basis
• Ability to work extended hours to achieve business / project objectives
• Ability to respond to “on call" issues outside of scheduled work hours