IT Client Support Manager - WMS

Location High Point, NC
Date Posted April 18, 2014
Job Type IT


Manages a team of Business Analysts focused on the information technology requirements of New Breeds clients  Responsibilities include project management, system implementation, and ongoing client relationship management as well as business development.




  • Serves as project manager for system implementations, upgrades and support
  • Defines business problems and their system solutions including analysis of alternatives and ROI
  • Plans schedules, manages budgets, interfaces with users, develops implementation plan documents, manages implementations, configures systems, trains users, and provides post-implementation support
  • Provides customer support management for internal and external clients according to New Breeds customer management process
  • Determines new business opportunities with existing clients and develops proposals for additional services
  • Participates in New Breeds business development process to analyze client requirements, develop proposals, develop cost estimates, and present New Breed capabilities and solutions to client prospects
  • Writes information technology statement of work (SOW) in support of contract development
  • Participates in overall contract / SOW review
  • Performs all functions in accordance with TSG and New Breed business practices and procedures
  • Performs functions of Business Analyst and Sr. Systems Analyst as needed


  • Seven years experience minimum, with Warehouse Management Systems development and implementation
  • Project management of large cross functional implementations
  • Proven use of formal project management practices
  • Expertise in supply chain management, warehousing, and distribution
  • Implementation and support experience with web-based applications, such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2s transportation suite, and Logility Voyager
  • Experience using formal systems development methodologies
  • Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object oriented design
  • Excellent planning, client support, communication and organization skills
  • Prior staff management experience
  • BS/BA degree required. Masters degree preferred.




  • Ability to travel (estimated 50%)
  • Ability to work extended hours to achieve business / project objectives
  • Ability to respond to â??on call” issues outside of scheduled work hours
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New Breed Corporation is an Equal Opportunity Employer

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